Woolino

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Product Recall

IMPORTANT SAFETY NOTICE

You LOVE your kids and want them to be safe. So do we! That’s why we’ve recalled our footed pajamas in sizes 6-12 Months, 12-18 Months, 18-24 Months, and 2T. They did not meet CPSC flammability standards for children’s sleepwear, posing a risk of burn injuries to children.

No baby or child has ever been injured by this product or any other Woolino product. No other Woolino products are affected by the recall.

We’re sorry. We know it’s a hassle. But we are standing by and will joyfully send you a postage paid return label, and once we receive the return, we will credit you for your purchase.

Hey, we'll even throw in a 20% discount code to purchase anything else you like on our site. Because we LOVE you. And your kids. And they deserve the absolute softest, most natural products on planet earth.

CONTACT US

In an effort to make this process as hassle-free as possible, we have provided a link on the Product Recall page for Consumer Recall Registration. Simply fill in the form and we will process your recall and send you a postage paid shipping label. Once received, please return your item for a full refund. We will also email you with a 20% off promo code for your next purchase on our website.

1-844-882-8080

9 AM – 5 PM EST

Monday-Friday

Email: contact@woolino.com

FAQs

What is being recalled?

As part of the CPSC’s general review, we discovered that our children’s footed pajamas did not meet the federal flammability standards for children’s sleepwear. Since the safety of our customers is our highest priority, we are voluntarily recalling the Footed Pajamas in the sizes 6-12 months, 12-18 months, 18-24 months, and 2T. Sizes 0-3 months and 3-6 months are not involved in this recall. No other Woolino products are involved in this recall. 

 

Are sleeping bags being recalled?

No sleeping bags are being recalled. Woolino baby and toddler sleep bags are fully compliant with all required standards and are not included in this recall.

 

Will the footed pajamas ever be available for sale again?

Footed pajamas are currently available in sizes 0-3 Months and 3-6 Months. These sizes are not affected by this recall because they do not fall in the category of children’s sleepwear sized above 9 Months subject of the children’s sleepwear regulation and they are not required to meet the standard. The other sizes of footed pajamas may become available as tight-fitting at the beginning of next year.

 

Is any other Woolino product being recalled?

No other Woolino products are affected by the recall.

 

Have there been any reported injuries?

No. The Woolino brand has never been associated with any injuries.

 

How are you notifying customers? 

We are reaching out directly to all customers who purchased the footed pajamas in sizes 6-12 Months, 12-18 Months, 18-24 Months, and 2T and are accepting returns and providing a full refund. When you contact us, we will send you a prepaid postage label to make the return as easy as possible.

 

What do I receive for returning the recalled items? 

Once the recalled items are received, Woolino will credit the full purchase price, as well as issue a coupon code for 20% off your next purchase on our website Woolino.com

 

What should I do if I have this kind of footed pajamas? 

In an effort to make this process as hassle-free as possible, we have provided a link on the Product Recall page for Consumer Recall Registration. Simply fill in the form and we will process your recall and send you a postage paid shipping label. Once received, please return your item for a full refund. We will also email you with a 20% off promo code for your next purchase on our website. Or, you may contact Woolino directly at contact@woolino.com or 1-844-882-8080 and our team will help you with the process.

 

Is there a specific timeframe in which I should return the product? 

If you choose to participate in the recall, simply stop using the recalled footed pajamas immediately and contact us to arrange the return. We will refund the full purchase price of the footed pajamas once the items are received.

 

What if I purchased the footed pajamas and gave it as a gift? 

If you sent the footed pajamas to a recipient on our website, or you gave the footed pajamas to the recipient directly, you may contact the recipient and direct them to Consumer Recall Registration where they will receive instructions on how to proceed. Or you can ask them to contact us at 1-844-882-8080, or please feel free to connect with us directly so we can help make this process as easy as possible. We are sensitive to your needs as a gift-giver and appreciate your business!

 

My child has been wearing the recalled product. Are there any health concerns with the material? 

Exposure to the material does not present any concern whatsoever. In fact, none of our products are treated with flame retardant chemicals because we believe that they may pose health concerns for babies and children.

 

I thought that wool is a natural fire retardant. Is that true?

 

Yes, wool ignites at a higher temperature than cotton and some synthetic fibers. It has a lower rate of flame spread, a lower rate of heat release, a lower heat of combustion, and does not melt or drip. It forms a char which is insulating and self-extinguishing. Wool carpets are specified for high safety environments, such as trains and aircraft. Wool is usually specified for garments for firefighters, soldiers, and others in occupations where they are exposed to the likelihood of fire. * (Reference: *Wikipedia.org)

 

Our footed pajamas subject to this recall were made of interlock knit merino wool fabric that was very fine and thin and as such could not pass the stringent children’s sleepwear flammability testing.