Shipping

SHIPPING

Free Standard shipping (3-6 business days delivery) in US on orders over $49. Free Standard shipping in Canada on orders over $69 CAD placed on woolino.ca.

All orders will be processed and shipped within 1-2 business days of order placement.  

**2-DAY shipping (two business days delivery) is unavailable for customers located in Alaska and Hawaii.

Please note - there is no mail service available on U.S. federal holidays. An additional business day may be added to your shipping timeframe if your delivery period includes a federal holiday.

If you have specific questions regarding your order, our customer service team will be glad to help.  We are available via live chat on our website and by phone at 888-426-1020 between the hours of 9:00a - 5:00p EST, Monday through Friday.

It is the responsibility of the customer to review their shipping address and shopping cart information for accuracy before completing the purchase.  If you are utilizing Amazon Pay or Shopify Pay, please note that your saved shipping address and payment option may be outdated. Refunds, exchanges, and/or replacement shipments will not be issued on the basis of an inaccurate address or incorrectly ordered item. Woolino is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

For buyers outside of the United States, it is the responsibility of the buyer to ensure that products comply with import regulations, quotas and health code requirements of the destination country.

USA customers:

US orders with the FREE Standard option (orders over $49 USD) are shipped with 3-6 business day service.  A low cost, 2-DAY (business days) expedited shipping service to the contiguous United States is available for a small, additional fee.** 

Canadian customers:

Please visit woolino.ca to place an order in local CAD currency to get your order shipped from Canadian warehouse.

International customers:

International orders over 1 pound are shipped with Fedex International Connect Plus.  This service is 2-5 business days and starts as low as $14.99. Location specific rates will be provided at checkout. International orders under 1 pound are shipped with USPS International First Class (1-4 weeks service) for a flat fee of $11. 

Your order may be subject to import taxes, customs duties and fees that you may have to pay ahead of delivery once a shipment reaches your country. You should contact your local customs office for further information.