Comforter Shipping & Returns
*FREE STANDARD SHIPPING offer is valid on orders over $49 in USA and Canada only.
*FREE 2 DAY SHIPPING offer is valid on orders over $79 in contiguous USA only.
All orders will be processed and shipped within 1-2 business days. Orders received before 11am EST will be processed and shipped the same day.
Our order process is designed for you to review your order information prior to confirming it. Please review your order carefully and check for spellings in all shipping fields prior to selecting and confirming your order. If you are utilizing Amazon Pay or Shopify Pay, please note that your saved shipping address and payment option may be outdated.
It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds, exchanges and/or replacement shipments will not be issued on the basis of an incorrect address. Woolino is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.
US orders with FREE Standard option (orders over $49) are shipped with 2-5 business day service. FREE 2 DAY shipping (orders over $79) in contiguous USA are shipped with 2 business day service.
Express shipping (1-2 days) is also available at an additional cost. Put items in your cart to see the cost at checkout.
Canadian orders with FREE Standard option (orders over $49) are shipped from our fulfillment centers in Canada, 3-6 business day delivery if stock is available, otherwise they will ship from our headquarters in US with First Class International Mail – 8-12 business day delivery. Express shipping (2-4 days) is also available at additional cost. If your shipment is time-sensitive, please check with us prior to ordering to ensure that the item you purchase is in stock in Canada.
We will ship your order with USPS First Class International Mail. Delivery estimates depend on destination country and may range from 1-4 weeks. However, it may take longer depending on season or if the shipment has been held for customs processing. Express shipping (3-5 days) with USPS Priority Mail Express is also available at additional cost, please note that even Express shipping option is not guaranteed to arrive in 3-5 days, due to the nature of international shipment which can be delayed for unknown reasons at the customs.
Your order may be subject to import taxes, customs duties and fees that you may have to pay ahead of delivery once a shipment reaches your country. You should contact your local customs office for further information.
- Comforters and pillows are excluded from our standard return policy.
- Due to the hypoallergenic nature of these products and bedding law regulations, items that have been used, laundered, or are not in original packaging are non-returnable and non-exchangeable.
- If you are not satisfied with purchase of your comforter or pillow, you may return the product within 30 days from the date of purchase, however, items must be unused, unwashed, and in the original packaging.
- All return shipping costs are the customer's responsibility.
- Any product returned with a “personal odor” or other signs of use not be eligible for return. Again, by law we are prohibited from reselling used bedding and it is important that you comply with this by not using the comforter and pillow that you wish to return.
- Please contact us at 440-306-2234 or firstname.lastname@example.org prior to returning the product.
- Woolino comforters are protected by a 1-year warranty against manufacturer's defects. Damage that occurs after this period is usually caused by wear and tear.
- We will repair or replace the item that is found to be defective.
- Shrinkage is not covered by the warranty, please follow Care Instructions carefully to ensure you get the best possible use from your comforter.
- If you find your product to be defective, please contact us at email@example.com and include your purchase date and order number.